{"id":50,"date":"2018-01-26T15:49:44","date_gmt":"2018-01-26T20:49:44","guid":{"rendered":"http:\/\/projects.nyujournalism.org\/tellingstories\/?page_id=50"},"modified":"2019-07-18T14:10:53","modified_gmt":"2019-07-18T18:10:53","slug":"profile-paulina","status":"publish","type":"page","link":"http:\/\/projects.nyujournalism.org\/tellingstories\/profile-paulina\/","title":{"rendered":"Profile: Paulina"},"content":{"rendered":"<h3>By Sam Klein<\/h3>\n<h6>December 4, 2017<\/h6>\n<p><iframe loading=\"lazy\" title=\"Profile - Paulina By Sam Klein\" width=\"660\" height=\"371\" src=\"https:\/\/www.youtube.com\/embed\/7oemVWDagkk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p><em>Paulina is a barista at Madman Espresso, located at University Avenue and 9th St. She has been working there for over two years and has been in food service for five. Paulina immigrated from a small town near Krakow six years ago.<\/em><\/p>\n<p>When I moved here from Poland, I didn\u2019t have that many options, because my language was kind of bad. I couldn\u2019t find a better job. Then I signed up for school, and college takes lots of time and you want to focus on school rather than work. I started working in food industry places because you can work full time, you can work part time, you can work weekends if you want. You can manage school and get money as well.<\/p>\n<p>I like contact with people. This neighborhood, it\u2019s very specific because customers are very nice and friendly, and they treat us, maybe not as friends or family, but they are very friendly to us, and they actually know our names, and they know what\u2019s happening in our life. They will come and ask, \u2018Hey Paulina, how was your exam?\u2019 or \u2018Paulina, how was your holiday?\u2019 \u2018How was your weekend?\u2019That\u2019s why I\u2019m working here still. You wake up, and you feel good. We have a lot of students here, so that\u2019s interesting. Celebrities, too; Alec Baldwin always comes in, he always makes your day more interesting.<\/p>\n<p>I open the store, so I have to be there around 7:15. I am there by myself until 8:00, when the second person comes to help me. It\u2019s busy in the mornings. We have everyday customers and when I see them in line I already know what they\u2019re having. We have deliveries three times a week and those days are busy, because the delivery guy comes, and we have to multitask. Wednesdays are the worst, because we have coffee and milk deliveries.<\/p>\n<p>I manage the store a little bit, so I have to make sure that everything gets ordered, so that we have not only cups but sugar and honey, this kind of stuff. I have to see what\u2019s happening with the inventory and then make sure we aren\u2019t running low on small cups, medium cups, iced cups. I have to order cups, lids, straws, stirrers, sugar, honey, and splenda. Unfortunately, the store is very small so we don\u2019t have much storage. It sometimes happens that we run out of stuff because simply we have no place to store it. That looks kind of unprofessional because we are a coffee shop and we\u2019re out of medium cups. It\u2019s not our fault, the company just didn\u2019t deliver it. Every morning I have to open the register as well and count the money to make sure it\u2019s the same amount as the person who closed the day before. I leave at 1 o\u2019clock, count the money and split the tips with the person I\u2019m working with. That\u2019s about it.<\/p>\n<p>I used to work in the Upper East Side, at a coffee shop there. I mostly had a bad experience, unfortunately. I think everything depends on the neighborhood where you work, and the Upper East Side was a cruel neighborhood. People would treat you as a server. Nobody would be nice to you, nobody would smile, people would just walk in and be like, \u2018small coffee.\u2019 There was this one lady who would come in every Friday and say, \u2018Small cappuccino, but make it fast. My bus to the Hamptons is leaving in two minutes.\u2019 I cried a couple times there.<\/p>\n<p>You want to say something back to them, and you know you cannot because he\u2019s a customer, and everything is about service in this country. There are so many places around and there is so much competition that if you\u2019re not nice to customers, they\u2019ll go somewhere else. I have to take whatever they say because the customer is always right.<\/p>\n<p>I remember once, in the other coffee shop I used to work at, this customer came, and he walks in, and he says, okay, I want a baguette. So I say, okay, which one would you like? And he looks at me and says, \u2018you don\u2019t understand? I want a baguette.\u2019 I\u2019m like, \u2018oh, sorry, because we have sourdough baguette, we have plain baguette, we have french baguette, italian baguette, poppy seed baguette, we have so many baguettes.\u2019 They\u2019re located very far away, so you\u2019d reach for one, and he\u2019d tell you no, I don\u2019t want that one, I want the other one. He just said, \u2018no, I just want a baguette!\u2019 He went so crazy, you know? And I\u2019m just like, I\u2019m asking what kind of baguette. So I give him a baguette. And he says, \u2018where are you from?\u2019 So I say, \u2018I\u2019m from Poland.\u2019 He\u2019s like, \u2018You should take your fucking attitude and go back there.\u2019 Seriously. At that point, I wanted to say something back to him. But I couldn\u2019t, because I\u2019m just an employee, and I just have to smile and say, \u2018have a nice day, sir.\u2019<\/p>\n<p>I graduated in May, so now it\u2019s time to move on and find something different. My plan is to move to California with my boyfriend in May. We want to open a coffee shop, something small and cute. He manages a coffee shop uptown, he\u2019s been in this industry for over ten years. I like stuff with coffee, and I think I\u2019m good at it. I don\u2019t know the other side of the business, but my boyfriend knows how to do it, so I think we\u2019re going to be a good team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Sam Klein December 4, 2017 Paulina is a barista at Madman Espresso, located at University Avenue and 9th St. She has been working there for over two years and has been in food service for five. Paulina immigrated from a small town near Krakow six years ago. When I moved here from Poland, I &hellip; <a href=\"http:\/\/projects.nyujournalism.org\/tellingstories\/profile-paulina\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Profile: Paulina<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Profile: Paulina - Telling Stories<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/projects.nyujournalism.org\/tellingstories\/profile-paulina\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Profile: Paulina - Telling Stories\" \/>\n<meta property=\"og:description\" content=\"By Sam Klein December 4, 2017 Paulina is a barista at Madman Espresso, located at University Avenue and 9th St. She has been working there for over two years and has been in food service for five. 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Paulina immigrated from a small town near Krakow six years ago. 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